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09 / Sales & Growth
Sales Optimization & Customer Retention
Revenue improvement across the full customer lifecycle, from first appointment to repeat purchase and referral.
Scope of work
Sales process analysis
Lead-to-appointment optimization
Appointment-to-sale optimization
Sales scripts
Follow-up systems
Upsell and cross-sell
Loyalty strategy
Membership and subscriptions
Referral programs
Customer reactivation
CAC, AOV, LTV and retention analysis